IT Desktop Support Resume Sample

IT Desktop Support Resume Sample will support the department that serves momentum to the operation by troubleshooting any and all the problem in software and also hardware. Besides, it also will make sure all the system that is used in the daily operation by the corporation without breakdown. The best candidate for this job is the person who has IT education and they can perform the troubleshooting, upgrade, maintenance, and handle other activities that are needed effectively. In this job position, you also should have abilities such as multitasking skills along with time-management. If you are confused how to write the best resume, the following sample resume will help you to support in writing the proper resume. It will be better if you have related education and also the experience because it will convince the reader or the employer very well.

IT Desktop Support Resume Sample

Michael S. Alison

2764 Graham Ways, Houston, TX Phone: +1 (555) 894 5642


Experience                                                         IT Desktop Support Technician, Houston

02/ 2016 – present

  • Offer second level support on tickets escalated from the service desk employee based on IT issues and request containing but not limited
  • Real time ticket admission by utilizing, monitoring and managing the service desk system
  • Arrange of computer supplies and remain of inventory
  • Desktop support accountability such as operating system builds, fault diagnosis, and administration of open ticket within the call logging system
  • Recognizable with wiring or cabling standards
  • Understand of networking topologies and network wiring system
  • Two years in a desktop or helpdesk to hold the role with show expertise in troubleshooting and technical problem solving
  • Offer the clients with software and hardware pattern according to the business prerequisite
  • Oversee the installation and test the system to make sure the functionality

IT Desktop Support, Philadelphia

02/ 2011- 10/ 2015

  • Create recommendation for development in process and process
  • Accountable for helping on projects for other groups including facilities, network, and telecom
  • Did other related duties as assigned by management
  • Advanced the solution to routine technical problem of limited scope and work closely supervised
  • Collaborate closely with project manager to gather and analyze attribute and process statistical data
  • Visited the clients officers and resolving the technical issues increasing in the system, application, network, and connectivity
  • Arranged and maintained necessary paperwork related to projects undertaken by the organization
  • Discussed with the suppliers and oversaw the hardware purchased for clients
  • Offer cost-effective explanation for data security and backup

Education                                                            California State University

Bachelor’s Degree in Computer Science


  • Show the capability to lead, develop the team, and motivating them to support executive level employees
  • Awesome in problem solving skills
  • Excellent in documentation skills
  • Ability to coordinate and execute any moves, adds and changes in the branch office
  • Solid in Microsoft Office skills such as Word, Excel, Outlook Email, PowerPoint, and many more
  • Understand of many switches, routers, gauntlets, firewalls, antivirus software, and many more
  • Awesome in multitasking problem, problem solving, and resource management skills


IT Desktop Support Resume Sample

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