IT Help Desk Technician Resume Sample

IT help desk technician resume sample is a nice matter to help you making this document. As we know, a resume is an important document to make for those who want to get a new job and joining with the new employee in continuing the career. Well, through a resume, a candidate is able to show their personal identity. They could make the employer knows who they are. Then, with the resume too, a candidate could show their skills, achievements and experiences to be the consideration of recruiting. In this occasion, we will talk about the example of the resume. By seeing the example of it, I am sure that writing a resume will be easier to do. Now, let us see the detail of it below.

Sample of IT Help Desk Technician Resume

Robbie Edward

1726 Damaris Glen, Houston, TX. Phone: +1 (555) 712 8129


Senior IT Help Desk Technician

New York, NY

07/2014 – present

  • Providing maintenance, the support of technical and the desktop computers troubleshooting, printers, telephone and the kinds of other devices in order to ensure the use of the technology effectively
  • Participating in the operation effectively of the IT help desk by asking the request, the tickets of the tracking work and maintaining the inventories of equipment
  • Developing and maintaining the knowledge of the Berg system of computer
  • Sharing the knowledge with the customers in order to promote the literacy of computer and the efficient use of the technology
  • Maintaining the security of the computers of client and the data by ensuring the system update of the operation
  • Installing the kinds of virus protection in order to eliminate the kinds of the malicious application
  • Familiarity with the coding tools of the internet and intranet and the scripting
  • Helping to resolve the kinds of the technical problem with the LAN, WAN and other kinds of the connection system
  • Completing the work orders in the timely manners

IT Help Desk Technical Level

Dallas, TX

09/2010 – 12/2013

  • Handling the identity and the management of access
  • Provisioning, supporting and disabling the user accounts and profiles
  • Providing the established on-call technical support using the rotation of the schedule
  • Supporting the end-users with the computer, application, the desk phone, printer and the basic network related with the following issues based on the procedures, processes and the policies
  • Installing the workstations, the laptops, printers and the other kind of the desktop related with the equipment as the directed by the tickets of the service request
  • Assisting in the equipment of the moving desktop to the different location
  • Responsible for giving support of the desk phone device and the management of software
  • Working cohesively with the member teams, the managements, the points of escalation and others


Stare University of Georgia

Bachelor’s Degree in Computer Science



  • High ability to learn quickly and retain the knowledge
  • Excellent communication skills in both verbal and writing
  • Strong ability to communicate with the kind of technical information
  • Strong time management and the organizational skill with the highly developed attention to the detail
  • Ability to learn the new technology


IT Help Desk Technician Resume Sample

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