Management Services Agreement Templates Guidelines
Management services agreement can be defined as a contract which binds the service level between themselves & their clients as well as records the common understanding regarding to services, priorities, responsibilities, etc. Now, let’s discuss further about management services agreement templates here.
How to Write a Management Services Agreement Template
If you want to make a management service agreement template, you have to make sure to include the required elements. Firstly, you should provide the definition of services. It can be broken down in subsequent sections to make it more detail.
After the definition of services, the second section is term of agreement. In this section, you will need to spell out the term and termination clauses of the management services agreement as clear and detailed as possible.
The third section of this agreement template is for fees & payment schedule. In this section, you will have to include the fees for each service. Besides that, you are also required to include the schedule of payment. So, your clients can pay with the right amount on time.
You need to include taxes in this agreement, too. This section cannot be skipped where it documents the policy of the service provider regarding collection of all required taxes for the rendered services. The percentage rate of taxes are various from one service to another.
Then, coverage hours also belong to the section in this agreement. To provide this coverage hours section, you will need to document the coverage hours of the service provider under the contract or agreement.
Writing a management services agreement also requires you to provide exclusions. This section is very important and but is often missed. It requires you to document the services excluded specifically from the agreement.
The next section is for minimum standards. This section establishes the minimum standards that are required in order to deliver services. Besides that, it also usually includes requirements for applications, operating systems, & their patch, versions and update levels as well as equipment & hardware states.
You cannot forget to include problem management process in this agreement. In this section, you will need to illustrate the problem management process of the service provider to the clients as detailed and clear as possible.
For the next section, you should include response & resolution. Here, you should document the problem categorization process of the service provider and also the resultant response as well as the resolution times for the service requests.
Next, the agreement should include limitation of confidentiality or liability, too. It contains the limitation of liability clause of the service provider. Besides that, this section also may also relate to the confidentiality policy of the service provider.
Last, management services agreement templates also include covered users & equipment. In this last section, you will have to document all of the users, equipment, vendors as well as services that are covered under this kind of contract. After you include it all, the agreement must be signed off.
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