Service Desk Resume Sample

Service desk resume sample is the document that will help you making a right resume. A resume is the first and most important document, especially for those who want to join with a new company. The resume will be the requirement to send before selection.

By a resume, you are able to demonstrate your personal profile. Then, a resume is also able to show the detail of your skills, achievements and experiences. Those three matters are important in order to claim yourself as the potential candidate to be recruited.

In this occasion, let us see the sample of a resume. Through a sample, you could know what to include inside a resume and how to write it rightly.

Sample of Service Desk Resume

Nicolas Vardy

76629 Screech Ways, Houston, TX. Phone: +1 (555) 612 8279


IT Service Desk Specialist

11/2015 – present

  • Working within the defined incident, request, asset and the process of change management
  • Ensuring problem root cause analysis
  • Performing all job related with the responsibilities with the management direction and guidance
  • Managing the support of interaction through the IT system of management service
  • Performing the other duties as assigned by the management
  • Maintaining configuration desktop to provide the performance monitoring and the system of tuning
  • Assisting management in gathering information
  • Creating the policies, procedures and processes

Service Desk Specialist

Chicago, IL

05/2013 – 06/2015

  • Performing preventative maintenance, including checking and cleaning the printers, workstations and the peripherals
  • Providing Tier-I contact and resolution of incident to customers with the software, hardware and the problem of application
  • Working knowledge of windows server and the technologies of network
  • Providing technical guidance
  • Supporting the subordinate positions
  • Providing the polite and friendly service for customers
  • Participating in organization change process of management
  • Assisting users in recognition of IT problem, research, isolation and resolution

Service Desk

New York, NY

07/2007 – 11/2012

  • Responding to request for assistance at the user workstation
  • Providing the phone and remote desktop in order to support the offices and users
  • Planning and managing the improvement and changes
  • Working with the coordinators of market
  • Manage the change process of the communication and the improvements
  • Driving the process of campaign management in order to improve the data usage
  • Performing the working project as it is assigned
  • Managing the escalation of tickets form the markets and coordinator
  • Performing the other duties as it is assigned


University of California, Berkeley

Bachelor’s Degree in Computer Science



  • Ability to work in and to contribute to a highly team oriented to the environment
  • Appropriate communication skills in both verbal and written
  • Reliable and able to work without the close supervision
  • Professional
  • Able to work assigned hours in a week paced environment
  • Ability and willingness to work in any shift
  • Able to take the modified schedule of working
  • Familiar with the basic of the network concept, such as the Windows Networking and Ethernet
  • Able to analyze the data and drawing the appropriate conclusion and the recommending the changes
  • Excellent organizational skills
  • Ability to prioritize the task among the kinds of competing request
  • Able to work under pressure and with the limit deadline

Service Desk Resume Sample

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